Getting started with your PACEX account
Sign in and find orders, invoices, contacts and account settings.
Help Centre.
Useful answers, practical guides and the documents that keep your shipments moving.
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A good place to start.
The most useful routes into your PACEX account and shipping resources.
Service informationPlanning around
Planning around
a holiday?
Speak with dispatch about your pickup date, delivery deadline and route before making arrangements.
Holiday schedule
Confirm holiday service with dispatch
For holiday pickup and delivery availability, please contact dispatch before making arrangements.
Call dispatchA direct line to the right team.
Start an application, share feedback or send us a question.
Find what you need.
Browse the library or narrow it down by topic and format.
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Set up an account
Apply for a PACEX business account and prepare for portal access.
Change your password
Change your account password or request password recovery.
View your invoices
Find invoices, check their status and request invoice documents.
Manage your address book
Save and update shipping addresses in Contacts.
Manage your contacts
Add and update the people linked to your shipping locations.
Find a shipment in your account
Find an order and check its status and available shipment details.
Create a shipment in your account
Book a shipment with clear steps for addresses, freight, timing and references.
Apply for a PACEX account
Complete your business, shipping and billing details in the PACEX account application.
Accessibility plan
Read PACEX’s accessibility plan and feedback information.
Accessibility feedback
Tell us about an accessibility barrier or suggestion. Feedback may be submitted anonymously.
Transportation terms and conditions
Read PACEX’s Terms & Conditions of Service, dated May 8, 2026.
Contact PACEX
Send a sales, shipment, billing or general enquiry to the appropriate PACEX team.
Tell us how we did
Share a compliment, suggestion or service concern with PACEX.
A few useful
answers.
Need a hand?
Call 1-888-837-2239.
Where do I place an order or get an invoice?
Sign in to the PACEX online app. The quick links on Tools & Resources all lead to your secure login.
How do I apply for an account?
Use the PACEX account application to explore the complete business, billing and document journey. Review your information before sending your application.
Where can I find accessibility information?
The current Accessibility Plan and accessibility feedback form are available from the Help Centre.