Messenger delivery

What is messenger delivery?

A small item. A considered handoff.

Messenger delivery moves documents and small hand-carried items between offices, sites or recipients. The details matter: who releases the item, where it needs to arrive and how the receiving location accepts deliveries.

Start with the item and the people at each end. Share contact details, building access and receiving hours, along with your deadline. Dispatch helps confirm the service and handoff arrangements.

PACEX messenger vehicle travelling through an urban business district

You know the recipient. Now choose the timing.

When does it need to be there?

Messenger describes the item and its handoff. Premium, Basic Plus and Basic provide timing options to discuss with dispatch, alongside your recipient’s availability and any access requirements.

Your shipment: Documents & small items / Messenger — included when you start a quote below.
PremiumDirect & dedicated

Your schedule.
A dedicated run.

For urgent documents or small items needing a dedicated run around recipient availability.

When to book24 hours a day, 7 days a week
Pickup & deliveryArranged around your requirements

For your messenger delivery

Dispatch confirms service eligibility, route availability, timing and required handoff arrangements.

Basic PlusSame business day

Pick up today.
Deliver today.

For documents and small items ready for same-day delivery on an eligible route.

When to bookBefore 1 PM · Monday–Friday
Pickup & deliverySame day, before 5 PM

For your messenger delivery

Dispatch confirms service eligibility, route availability, timing and required handoff arrangements.

BasicNext business day

More time.
A practical plan.

For planned document and small-item deliveries with next-business-day flexibility.

When to bookBefore noon · Monday–Friday
Pickup & deliveryPickup before 5 PM; delivery by 5 PM next business day

For your messenger delivery

Dispatch confirms service eligibility, route availability, timing and required handoff arrangements.

Dispatch confirms service, route availability and delivery timing. Weather, road conditions and cross-border requirements may affect timing. Basic and Basic Plus operate Monday–Friday, 7 AM–5 PM.

Before you book

The right recipient. A few useful answers.

Still working out the details?
Call 1-888-837-2239

What is messenger delivery best suited to?

Business documents and small items that can be carried by hand are a natural starting point. Share the contents, size and destination with dispatch. For packaged business goods or replacement parts, courier may be the better fit.

Explore courier

What recipient details should I provide?

Include the recipient’s name, phone number, company, full address and suite or unit number. Add receiving hours, reception instructions and building access details so dispatch can assess the handoff.

Can I request a signature or a specific handoff?

Tell dispatch about any signature, named-recipient or custody requirement before booking. The required procedure and whether PACEX can meet it must be confirmed for your delivery.

What if the item has an urgent deadline?

Call dispatch at 1-888-837-2239 to discuss Premium service for dedicated pickup and delivery around your required times. Premium dispatch is available 24/7; route availability, access and delivery timing are confirmed before the move.

Discuss Premium messenger

Safety, quality & accountability

Safety matters.
So do standards.

For documents and small items, careful planning includes the handoff itself. Clear recipient instructions and recognized quality standards give your business a practical basis for discussing how the delivery should be handled.

View our certifications
  • Quality centred on requirements

    ISO 9001:2015 supports a structured approach to understanding customer requirements and improving quality processes.

  • A clearly defined handoff

    Recipient contacts, access instructions and receiving hours help establish what is needed at the delivery point.

  • ISO 9001:2015
  • FAST
  • PIP
  • C-TPAT

Hamilton roots. A wider reach.

Name the destination. We’ll discuss the handoff.

Share your messenger route in the GTHA, Waterloo Region or Montreal, or ask about PACEX’s wider ground transportation coverage. Dispatch confirms whether messenger service is available for your exact addresses and receiving requirements.

Check your messenger route
01 / PickupYour shipping location

Items. Recipients. Timing. One conversation with dispatch.

02 / DeliveryYour destination
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